The pandemic is forcing companies to focus on experiences their clients expect, while mobilising them to accelerate product and service innovation. by Tom Adams and Ryan Hart Illustration by Viktoria Kurpas Note: This column is the second in a series about redefining experiences in this time of great change and isolation, and reimagining them to emphasize the importance…

Entrepreneur by Jeff Bonaldi In 1994, Amazon founder Jeff Bezos was working in a lucrative career on Wall Street. But since he was young, he dreamed of being an entrepreneur. After graduating from Princeton University, Bezos worked for a technology startup. When the company failed, he went to work in the banking industry. With the advent of…